The Relationship Between Job Satisfaction and Absenteeism...

THE RELATIONSHIP BETWEEN JOB SATISFACTION AND ABSENTEEISM IN A SELECTED FIELD SERVICES SECTION WITHIN AN ELECTRICITY UTILITY IN THE WESTERN CAPE BEVERLEY ANN JOSIAS SUBMITTED IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE DEGREE OF MASTER OF COMMERCE IN THE FACULTY OF ECONOMIC AND MANAGEMENT SCIENCES DEPARTMENT OF INDUSTRIAL PSYCHOLOGY OF THE UNIVERSITY OF THE WESTERN CAPE NOVEMBER 2005 SUPERVISOR: Mr Karl Heslop 1 ABSTRACT Absenteeism - employees not showing up for work when scheduled - can be a major problem for organisations. As pressures increase on the budgets and competitiveness of companies, more attention is being given to reduce workplace absenteeism and its cost. Most research has concluded that†¦show more content†¦9). One of these factors which have been cited by different researchers is an employee’s level of job satisfaction in the workplace. In conjunction with this, George and Jones (2002, p. 93) maintain that â€Å"†¦many researchers have studied the relationship between absenteeism and job satisfaction in an attempt to discover ways to reduce absenteeism.† Early job satisfaction research has emphasised the underlying assumption that job dissatisfaction represents the primary cause of absenteeism (Steers, Porter Bigley, 4 1996). McShane’s (1984) review as quoted by Steers et al. (1996) supported the notion that employees who are dissatisfied with various aspects of their jobs are more likely to be absent. Studies by McShane (1984) found â€Å"job satisfaction to be more highly related to frequency of absences than to number of days lost† (Steers et al., 1996, p. 409). Rhodes and Steers (1990) propose that employee attendance is based on an employee’s motivation to attend as well as their ability to attend. According to George and Jones (2002), job satisfaction is one of the factors affecting an employee’s motivation to attend. It becomes important to measure the strength of the relationship between absenteeism and job satisfaction as â€Å"†¦..positive attitudes can at times serve to â€Å"pull† the individual towards the organisation and the reverse can be expected when attitudes are more negative † (George Jones, 2002, p. 94). An employees’ ability toShow MoreRelated2.1.6.2 Functional And Dysfunctional Turnover. Functional1493 Words   |  6 Pagesnew area, death, permanent disability, regular retirements or a job transfer for a spouse. Avoidable turnover is something organizations can prevent by hiring, evaluating and motivating their employees more effectively (Curran, 2012). 2.1.6.4 Internal and external turnover Turnover can be classified as ‘internal or ‘external’. Internal turnover happens when employees send-off their current position and getting a new position within the same organization. It is related with the internal recruitmentRead MoreStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 PagesUniversity Timothy A. Judge —University of Notre Dame i3iEi35Bj! Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo Editorial Director: Sally Yagan Director of Editorial Services: Ashley Santora Acquisitions Editor: Brian Mickelson Editorial Project Manager: Sarah Holle Editorial Assistant: Ashlee Bradbury VP Director of Marketing:Read MoreProject Managment Case Studies214937 Words   |  860 PagesPublished simultaneously in Canada No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, DanversRead MoreExploring Corporate Strategy - Case164366 Words   |  658 Pagesthe issues of strategic choices and strategy in action covered later in the book, it will normally be a prerequisite that som e type of analysis of the strategic position is undertaken, using the case material. When planning the use of these cases within programmes, care needs to be taken to balance the time taken on such strategic analysis so as to allow the time required to analyse the main issues for which the case has been chosen. Where the text and cases are being used as the framework for a